Pulling Queue Agent information in order to send email

[pguima]

Good afternoon,

I am trying to pull the agent extension number which answered a call an place in a email. Is there a variable that I can use in order to pull the extension which answered a queue call.

Thank you

pguima

[ambiorixg12]

Use GoSub() and ${CALLERID(all)}

[satish4asterisk]

Check MEMBERINTERFACE variable. You'll have to set setinterfacevar=yes in queues.conf to make it work.
http://www.asteriskdocs.org/en/3rd_Edit ... 88901.html

--Satish Barot

[csyria]

I'm going to second what Satish said.

We accomplished this by using setinterfacevar=yes on the queues.conf config, and then using a GoSub:

Code: Select all

exten => s,n,Queue(support,tx,,${ANNOUNCE},${QUEUE_TIMEOUT},,,sub-queue-answered)

[sub-queue-answered]
exten => s,1,NoOp("Executing sub - queue call answered.")
same => n,Set(CDR(agentname)=${MEMBERNAME})
same => n(Return),Return()