Disable queue periodic announcements from the dialplan?

[csyria]

Is there a way to disable/modify the periodic announcement configured in queues.conf from the dialplan?

Presently, the PA is working correctly, with a config in queues.conf similar to:

Code: Select all

periodic-announce-frequency=120
relative-periodic-announce=yes
announce-frequency=60
announce-holdtime=no
announce-position=no
periodic-announce=custom/High_Volume

However, for a specific DID, we'd like it to not to have the periodic announcement. Is there any way to disable it for just that call, short of dropping the call in a different queue that has the PA disabled?

[ambiorixg12]

I havent use it but there is an option on the queue app called :

announceoverride' allows you to override the announcement specified in queues.conf using 'announce = ...' or add one to it in the first place.

[csyria]

I havent use it but there is an option on the queue app called :

announceoverride' allows you to override the announcement specified in queues.conf using 'announce = ...' or add one to it in the first place.

We're actually already using this - it overrides the announcement that is played to the queue agent before they're bridged to the caller.
Good idea though!