Disable queue periodic announcements from the dialplan?

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Disable queue periodic announcements from the dialplan?

Postby csyria » Mon Jan 18, 2016 3:10 pm

Is there a way to disable/modify the periodic announcement configured in queues.conf from the dialplan?

Presently, the PA is working correctly, with a config in queues.conf similar to:
Code: Select all
periodic-announce-frequency=120
relative-periodic-announce=yes
announce-frequency=60
announce-holdtime=no
announce-position=no
periodic-announce=custom/High_Volume


However, for a specific DID, we'd like it to not to have the periodic announcement. Is there any way to disable it for just that call, short of dropping the call in a different queue that has the PA disabled?
csyria
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Re: Disable queue periodic announcements from the dialplan?

Postby ambiorixg12 » Mon Jan 18, 2016 10:12 pm

I havent use it but there is an option on the queue app called :

announceoverride' allows you to override the announcement specified in queues.conf using 'announce = ...' or add one to it in the first place.
ambiorixg12
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Re: Disable queue periodic announcements from the dialplan?

Postby csyria » Mon Jan 18, 2016 10:16 pm

ambiorixg12 wrote:I havent use it but there is an option on the queue app called :

announceoverride' allows you to override the announcement specified in queues.conf using 'announce = ...' or add one to it in the first place.


We're actually already using this - it overrides the announcement that is played to the queue agent before they're bridged to the caller.
Good idea though!
csyria
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Posts: 8
Joined: Thu Oct 10, 2013 3:18 am


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