integration to CRM

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integration to CRM

Postby atux_null » Fri Jun 05, 2015 10:42 am

hello everyone. i would like to get all inbound calls to a certain extension eg 800.
then this will get to CRM to pop up customer's file. could someone tell me how to talk to asterisk from CRM?
i have opened the /etc/asterisk/manager.conf:
[CRM]
secret = ******
deny = 0.0.0.0/0.0.0.0
permit = 192.168.1.0/255.255.255.0
read = call
write = call


where does it store the call so i could talk to asterisk from crm?
atux_null
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Re: integration to CRM

Postby satish4asterisk » Tue Jun 09, 2015 8:00 am

Use AMI- Asterisk Manager Interface.
https://wiki.asterisk.org/wiki/display/ ... TCP+IP+API

--Satish Barot
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Re: integration to CRM

Postby atux_null » Tue Jun 09, 2015 12:22 pm

thanks a lot for the reply. since i am kinda noobie to that area may i have some examples how to?
is there a howto guide?
atux_null
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Re: integration to CRM

Postby david55 » Tue Jun 09, 2015 3:17 pm

For the general principles: http://www.asteriskdocs.org/en/3rd_Edit ... k-AMI.html

For the specifics you will require general programming skills.
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