Voicemail greeting with wav file

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Voicemail greeting with wav file

Postby caseyj374 » Sun Aug 02, 2015 4:59 pm

Hi,

I had my voicemail greeting professionally recorded, and trying to use that as a wav file. I followed instructions before of putting it in /var/spool/asterisk/voicemail/[vm context]/[mailbox]/unavail.wav and the voicemail admin shows there's an unavailable greeting there, but it doesn't play it when I dial the voicemail box. It's in 44.1Khz stereo, which should work as thats the same format I used for my IVR greetings and those work fine.

Any ideas? Do I need to change anything for that to work? Is there a log file that tells if it's erroring during playback?

Thanks!
caseyj374
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Re: Voicemail greeting with wav file

Postby shubhjain3007 » Sun Aug 02, 2015 6:53 pm

Hi,
you can create logs by simply typing this on the asteriskCLI

CLI> core set verbose 10
CLI> core set debug 10

the verbose command helps you to see at which part of dialplan you are getting the error.

Rest for the wav file i would suggest that you should convert your wav file to another wav file with the following specification
bit resolution: 16 bit
sampling rate: 8000Hz
audio channels: no change
normalization : not required


you can use this online service to convert as explained above:
http://audio.online-convert.com/convert-to-wav
shubhjain3007
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Re: Voicemail greeting with wav file

Postby david55 » Mon Aug 03, 2015 5:13 am

For .wav, it should be 8kHz, mono, 16 bit, signed. For .WAV, or wav49, it should be GSM.
david55
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