How to Build a Dialer on Asterisk for Call Center Solution

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How to Build a Dialer on Asterisk for Call Center Solution

Postby amitiyer » Thu Sep 17, 2015 6:59 am

Hello,

I want to build a Dialer with outbound and inbound call feature. Can anyone guide me on how to build a dialer for Bulk Call Origination on asterisk ?
amitiyer
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Re: How to Build a Dialer on Asterisk for Call Center Solution

Postby ambiorixg12 » Fri Sep 18, 2015 6:06 am

You could check the source code to existing solutions like vicidial , or you can start from scratch, the easiest way for me personally is using AMI originate command & PHP MYSQL
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Re: How to Build a Dialer on Asterisk for Call Center Solution

Postby omid_mohajerani » Fri Sep 18, 2015 7:02 am

amitiyer wrote:Hello,

I want to build a Dialer with outbound and inbound call feature. Can anyone guide me on how to build a dialer for Bulk Call Origination on asterisk ?


Take a look at goautodial or vicidial if you need a free opensource solution using asterisk for fast implementation . But If you want to write yourself AMI is the best method but you can use other methods like using call files ( It is simple as creating a file and copy to appropriate folder but hard to implement a complete solution with that
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