Web-based customer service system with phone client

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Web-based customer service system with phone client

Postby flexplosion » Fri Oct 02, 2015 1:49 pm

The scenario I plan to realize is the following:

1) customers calls hotline
2) customers enters his customer id
3) service staff waits on web-application (php, ajax, angularjs, html5) for calls / no software needed but browser
4) service staff accepts call in browser and uses headphones
5) service staff gets automatically displayed information for the caller based on the entered customer id

I am new in phone software solutions and asterisk. Can you give me some tips which components I have to use? Maybe there are similar projects I can have a look at.

Thank you very much!
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