Asterisknow Can't Connect / Not working

Get help with installing and running AsteriskNOW.

Moderators: Moderator, Support

Asterisknow Can't Connect / Not working

Postby vjester » Tue May 27, 2014 8:50 am

I have an Asterisknow box that I built in December of 2013. We are currently using it for Voice Mail only. It has worked well, but this morning it wasn't stable. Some users could not access messages and none of them would play back. I did a shutdown/restart at the CLS. System comes back up, but does not allow access via web interface. Here's what I get:

FATAL ERROR

DB Error: connect failed

Trace Back

/var/www/html/admin/libraries/db_connect.php:71 die_freepbx()
[0]: DB Error: connect failed

/var/www/html/admin/bootstrap.php:85 require_once()
[0]: /var/www/html/admin/libraries/db_connect.php

/etc/freepbx.conf:9 require_once()
[0]: /var/www/html/admin/bootstrap.php

/var/www/html/admin/config.php:99 include_once()
[0]: /etc/freepbx.conf

Looking for suggestions on how to trouble shoot. Am rather new to Asterisk, but impressed so far by price and (until today) stability.

Thanks,
Vic Jester - Atlanta
vjester
Newsterisk
 
Posts: 4
Joined: Fri Dec 06, 2013 3:23 pm

Re: Asterisknow Can't Connect / Not working

Postby malcolmd » Tue May 27, 2014 1:14 pm

Howdy,

Is the MySQL database running?
Malcolm Davenport
Digium, Inc. | Senior Product Manager
malcolmd
Moves Like Spencer
 
Posts: 3019
Joined: Wed Aug 03, 2005 3:53 pm
Location: Huntsville, AL, US

Re: Asterisknow Can't Connect / Not working

Postby vjester » Tue May 27, 2014 1:22 pm

No, I just tried stopping and the starting it using:

service mysqld stop
service mysqld start

It stopped, but then timed out and gave me a "Failed" response when I issued the start command.

Maybe this is the problem?
vjester
Newsterisk
 
Posts: 4
Joined: Fri Dec 06, 2013 3:23 pm

Re: Asterisknow Can't Connect / Not working

Postby malcolmd » Tue May 27, 2014 1:37 pm

Probably, it matches the first error message that FreePBX is throwing
Malcolm Davenport
Digium, Inc. | Senior Product Manager
malcolmd
Moves Like Spencer
 
Posts: 3019
Joined: Wed Aug 03, 2005 3:53 pm
Location: Huntsville, AL, US

Re: Asterisknow Can't Connect / Not working

Postby vjester » Tue May 27, 2014 1:38 pm

Ok- figured out this one with help from another * User - The disk was full and wouldn't let MySQL start...

Thank you for responding - it put us on the right path!
vjester
Newsterisk
 
Posts: 4
Joined: Fri Dec 06, 2013 3:23 pm


Return to AsteriskNOW Support

Who is online

Users browsing this forum: No registered users and 5 guests