I'm trying to find a way to "snatch" or answer a call after it's already been taken by the IVR. We have a small staff and office and cannot always answer the phone, but we like to see who's calling, so we have the system set to do two rings - which allows enough time to display caller ID, and if your sitting at your desk, answer the phone. If not, it goes into the IVR and callers can select the appropriate option. I am trying to find a way to still answer the call if you miss it with those first two rings. something like using 555 to listen, except I'd like to dump the IVR and take over the call.
Any thoughts would be appreciated (besides increase ring time, or don't do it lol)