We are trying to restore the asterisk server used for our survey system. The whole server crashed unfortunately the original admin didn't do any back up. We have not recovered any config file except for the extensions_custom.conf.
We reinstalled AsteriskNow 1.7.1.
Currently we have successfully integrate the AVAYA PBX to asterisk for the survey however we get stuck to portion when the caller needs to input his/her response to the survey through the AVAYA phone.
[root@asterisk asterisk]# more ooh323.conf
gatekeeper = DISABLE
from the extensions_custom.conf we are stuck in line 6 since the asterisk is not recognizing the user input.
exten => 0547800,1,Answer
exten => 0547800,2,Set(startcount1=0)
exten => 0547800,3,Set(startcount2=0)
exten => 0547800,4,Set(agent_list=0)
exten => 0547800,5,Wait(1)
exten => 0547800,6,Read(agentid,custom/agentID,4,,,5)
We are all newbies to asterisk and we nee your expert assistance.