unable to detect input from AVAYA Phon"User entered nothing"

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unable to detect input from AVAYA Phon"User entered nothing"

Postby arpalmon » Thu Jan 21, 2016 9:12 pm

We are trying to restore the asterisk server used for our survey system. The whole server crashed unfortunately the original admin didn't do any back up. We have not recovered any config file except for the extensions_custom.conf.

We reinstalled AsteriskNow 1.7.1.

Currently we have successfully integrate the AVAYA PBX to asterisk for the survey however we get stuck to portion when the caller needs to input his/her response to the survey through the AVAYA phone.


[root@asterisk asterisk]# more ooh323.conf
[general]
port=1720
bindaddr=172.20.9.25
h323id=ObjSysAsterisk
e164=100
callerid=asterisk
gatekeeper = DISABLE
faststart=yes
h245tunneling=yes
logfile=/var/log/asterisk/h323_log
context=from-internal-custom
disallow=all
allow=ulaw
dtmfmode=rfc2833

[avaya]
type=friend
context=from-avaya
host=172.20.9.35
port=1720
gateway=no
gatekeeper=DISABLE
canreinvite=no
dtmfmode=rfc2833
disallow=all
allow=ulaw

from the extensions_custom.conf we are stuck in line 6 since the asterisk is not recognizing the user input.

exten => 0547800,1,Answer
exten => 0547800,2,Set(startcount1=0)
exten => 0547800,3,Set(startcount2=0)
exten => 0547800,4,Set(agent_list=0)
exten => 0547800,5,Wait(1)
exten => 0547800,6,Read(agentid,custom/agentID,4,,,5)

We are all newbies to asterisk and we nee your expert assistance.

Thanks.
arpalmon
Newsterisk
 
Posts: 1
Joined: Thu Jan 21, 2016 8:55 pm

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