Play Agent (name|ext-ID) to caller

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Play Agent (name|ext-ID) to caller

Postby Shayne.Alone » Tue Sep 14, 2010 5:46 am

Dears;

i am going to find a way to play the Agent (name or ext-ID) for the called which is queued for a while.

example: in queue configuration, we are able to choice that system report the holdtime to the caller, just before be answered with an agent.
now i need to add more!
play the Agent name or id.

but was not able to find the proper place the work on.


tnx
Shayne.Alone
Newsterisk
 
Posts: 8
Joined: Tue Apr 07, 2009 5:15 am

Re: Play Agent (name|ext-ID) to caller

Postby Shayne.Alone » Tue Sep 21, 2010 8:09 am

search as more as i can...
i seems there should be a place some where in [macro-dial-one] which will do the last decision, before the caller be connected to the agent.

Code: Select all
Extension Changed 8552[ext-local] new state InUse for Notify User 8605 (queued)
    -- SIP/8552-0000002c answered Local/8552@from-queue-e978;2
    -- Executing [s@macro-auto-blkvm:1] Set("SIP/8552-0000002c", "__MACRO_RESULT=") in new stack
    -- Executing [s@macro-auto-blkvm:2] NoOp("SIP/8552-0000002c", "Deleting: BLKVM/8501/SIP/192.168.11.73-0000002b TRUE") in new stack
    -- Local/8552@from-queue-e978;1 answered SIP/192.168.11.73-0000002b
    -- <Local/8552@from-queue-e978;1> Playing 'queue-reporthold.gsm' (language 'en')
    -- <Local/8552@from-queue-e978;1> Playing 'digits/6.gsm' (language 'en')
    -- <Local/8552@from-queue-e978;1> Playing 'queue-seconds.gsm' (language 'en')
    -- Stopped music on hold on SIP/192.168.11.73-0000002b
  == Spawn extension (ext-queues, 8501, 20) exited non-zero on 'SIP/192.168.11.73-0000002b'
    -- Executing [h@macro-dial-one:1] Macro("Local/8552@from-queue-e978;2", "hangupcall,") in new stack

but when i check the console, at the time that the Agent is hearing the Caller Wait time, there is nothing related to [macro-dial-one].

all i need it to playback somewhat, at the time the Agent has been answer the Caller and is hearing the Caller hold time.
Shayne.Alone
Newsterisk
 
Posts: 8
Joined: Tue Apr 07, 2009 5:15 am


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