Call Centre Queueing

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Call Centre Queueing

Postby Colin Appleby » Mon Mar 26, 2012 5:02 pm

Hi,

Is it possible to set up the following

Call Center with three phones. Incoming call routed randomly to any available phone.

If all phones are engaged, play hold message and forward call to phone as soon
as one becomes available.

Thanks

Colin
Colin Appleby
Newsterisk
 
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Re: Call Centre Queueing

Postby navaismo » Mon Mar 26, 2012 6:20 pm

Yes for that you use QUEUES.
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