Linking database with IVR menu

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Linking database with IVR menu

Postby mastah » Wed Apr 03, 2013 12:23 pm

Hello all,

I am trying to get a customer database full of account numbers to link with my test AsteriskNOW server. The aim is for the IVR menu to allow customers to enter their account number and also a secondary number. The inputs from the customer is checked against a database running on a test Windows Server 2003 server, and if the details are correct the customer is read back some information also stored on the database. I was wondering if anyone had any experience in setting anything like this up or had a clue on how this is possible. I am currently working my way through The Definitive Guide ebook at the moment and noticed a chapter on AGIs. Would I need to program this using an AGI at all?

Any help or discussion on this would be extremely beneficial and appreciated.

Many thanks!
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