CTI / TAPI

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CTI / TAPI

Postby rebootln » Sat Aug 31, 2013 7:57 am

Hi all,

i am looking to integrate crm into asterisk and i need a CTI integration on the asterisk side.

I found activa tsp - but it seems to be old (asterisk 1.8 )

i can't find and tapi or cti info in the asterisk 11 guide, just wondering if anyone is doing this with asterisk 11 and how to go about it ?

Thank you,
rebootln
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Re: CTI / TAPI

Postby ianplain » Sat Aug 31, 2013 9:55 am

What CRM are you trying to integrate with ? also what issues did you have with aptiva ?
ianplain
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Re: CTI / TAPI

Postby rebootln » Sat Aug 31, 2013 10:29 am

i didn't have issues with aptiva - i just thought that it's old since it said 1.8 - but when you go to download there are recent builds.....as a matter of fact i just installed it to test it and it works great
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Re: CTI / TAPI

Postby rebootln » Sun Sep 01, 2013 8:27 pm

so far one "issue"

i wish i was able to install the driver and have the password masked - i really dont' want the users to be able to see the password for manager by opening the configuration tool
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Re: CTI / TAPI

Postby rebootln » Wed Sep 25, 2013 9:32 am

an update on this activity:

we got the outbound calls working find with outlook and crm with the activa tsp - however the incomig calls are not being detected by the crm.

We are working with sage crm

Has anyone out there got the two to work together ?
rebootln
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Re: CTI / TAPI

Postby shamnadsk » Mon Apr 14, 2014 12:33 am

Hi all,

I'm trying to configure asterisk with the Sage CRM for CTI. Can anyone help me to perform the same. Is there any documentation or some resources so that i can do it. Please help me to sort it.


Regards,
Shamnad SK
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Re: CTI / TAPI

Postby rebootln » Thu Apr 17, 2014 3:51 pm

my friend.

i spent hours on the phone directly with Sage crm support team with Ireland.

Long story short - after 2 years of attempting to get sage crm working - we are moving on.

lack of good CTI was the final straw

I DID managed to get the crm working with asterisk though - one way or another - pm me your email and we can communicate directly - it is quite a process :) LOL
rebootln
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Re: CTI / TAPI

Postby grupimatica » Tue Nov 24, 2015 9:06 am

Hi, i'm interested on more information about intregate Asterisk System with Sage crm.

Can you provide me these information?
grupimatica
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