Problem with Announcements, IVR's and DIDs

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Problem with Announcements, IVR's and DIDs

Postby firebiade » Fri May 01, 2015 10:04 am

I tried to setup a 2 IVR's, the 1st being the greeting message and the 2nd the menu options. However the 1st IVR was expecting a key press when I wanted it to just drop down into the 2nd IVR. To get around this I used an Announcement for the greeting message which goes straight onto the menu options IVR. However, now when someone dials in on a DID they hear the announcement and menu options instead of going straight to the extension, have I done this wrong?
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Re: Problem with Announcements, IVR's and DIDs

Postby david55 » Fri May 01, 2015 12:05 pm

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