Foniva Free Call Center Platform

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Foniva Free Call Center Platform

Postby Foniva » Mon Jan 20, 2014 5:21 pm

Foniva announces the release of the Free Edition of its call center platform.

To download your free copy and start your call center :

More about Foniva :

From inbound IVR to predictive outbound campaigns through quality monitoring, Foniva's turnkey contact center software will optimize agent productivity, reduce operation costs and maximize your revenue.

Manager Panel
* Web based management
* Remote manager access
* Agents, groups, queues, campaigns
* Advanced call flow visual design External database connect Sub call flow routines Playback,
dial out and PBX functions Counter, chrono and statement nodes, Dial out, mailing
* Real-time agents, groups & campaigns statistics
* Advanced scheduled reporting

* Start, Pause, Stop inbounds from manager
* Define and assign multiple DID to same inbound
* Multiple recording mode (on, off, on-demand) and auto recording archiving
* Restrict inbound to specific hours, specific area code or custom condition
* Open hours schedule
* Define different call flows for close hours or disabled mode

* Start, Pause, Stop outbound campaigns from manager
* Multiple dialing mode (predictive, preview, progressive, power dialer)
* Assigned multiple calling lists with different weights
* External database calling list
* Dialing on specific hours
* Many calling list features such as max attempts, redial interval, scheduled call backs ...

And many more ....
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