Switchvox subscriptions - mandatory or just from Digium?

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Switchvox subscriptions - mandatory or just from Digium?

Postby leemoreau » Sun Nov 24, 2013 5:02 pm

Hey everyone we are an Avaya partner but looking at selling Digium now. One question I was wondering, if you try to buy Switchvox online from Digium's website and build a quote, it forces you to select Gold or Platinum subscriptions for maintenance on the extensions. I was just curious, is that only mandatory if buying from Digium directly, as in partner's can sell their own maintenance plans or do you have to get it? If it's only from Digium directly, does anyone know if partner's can sell the Digium maintenance plans also or just hardware? Thanks!
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Re: Switchvox subscriptions - mandatory or just from Digium?

Postby jmefford » Mon Nov 25, 2013 1:36 pm

Hello! Subscriptions are required for every Switchvox deployment so as a reseller, this would be something you would quote your customers as well. You can find out more info on subscriptions here: http://www.digium.com/en/products/switc ... scriptions. For our top tier resellers (Select, Registered and Service Provider) we have a Titanium level subscription which offers after hours support and advanced technical support access. Titanium Subscriptions are only available to our top level partners and also requires the reseller to complete the Digium Switchvox Support Engineer (dSSE) certification program.
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Re: Switchvox subscriptions - mandatory or just from Digium?

Postby hiltonmw » Mon Nov 25, 2013 4:13 pm

If you contact Digium or a Digium authorized reseller, you can get subscriptions in either Titanium (cheapest) Gold or Platinum.

As the previous link indicates, the choice of license type will change what type of entitlements you get (i.e., phone support, email only support, partner-provided support).

Each Digium system requires an Active Software license during first purchase/setup and licensing (subscription) for each mailbox/endpoint you wish to set up. So, if you have a 15 employee office, your purchase may look like this from a partner:

AA80 (Hardware Appliance), T1/PRI Card, 15x Titanium Subscriptions, 15x Digium Handsets (D40, 50, or 70)

This would entitle you to the hardware, software and up to 15 mailboxes or handsets. If you added a 16th handset, you could not, until you purchase 1 more Titanium subscription (you cannot mix and match).

At the end of the year, your entitlements for software support and updates end, unless you purchase a renewal. The renewals must include a base-software license, plus one subscription-level item for each mailbox you're renewing (in this case, it might be 16). The renewals give you access to support, software updates, bug fixes, etc. and the ability to use/add any additional mailboxes/handsets.

So, lets take this example...
At the end of the year, you've used 14 subscription seats, but you've purchased 16. Mid way through year two (assuming you initially only purchased one year), you wish to add a 15th handset. Thats fine. Even though support has expired, you can still add the handset/mailbox. But, if you have any issues with the software/setting up the phone/etc., you have no manufacturer support.

On the other hand, if you had used all 16 mailboxes during your first year, and mid-way through your second year (again, you only purchased a one year license), you wish to add a 17th handset. Even if you purchased the hardware, you would not be able to, as you no longer have any free licenses to use. You could, if you choose, delete some unused mailboxes to get below the 16 count and then re-use them, but that scenario is generally unlikely. To 'true up' your system and add the 17th handset, you'd need to purchase the base software upgrade license, plus any of the additional subscriptions you need, in this case +1.

They do offer multi-year discounts to make the subscription fees a little easier to manage, however, this can be difficult sometimes in dynamic environments, where you forecast 50 employees for 4 years, but grow to 60. That being said, the base-license renewal fee is extremely competitive, as are the renewal licenses, they're less than 25% of the original 1st year cost.

Any questions, I'm sure you could call Digium's sales team and they'd be more than happy to provide you with further details. In my opinion, Digium has one of the least expense and least complicated licensing structures out there. Since all features are included, you don't have to worry about any other "feature" license keys.
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Re: Switchvox subscriptions - mandatory or just from Digium?

Postby leemoreau » Mon Nov 25, 2013 4:48 pm

Thanks so much for the detailed replies that helps a lot. So just to confirm I have this correct:

If I had 5 employees but thought I might grow by 1-2 people max, I could purchase the system with 8 licences, then use 5 and have 3 saved.

After 1 year if I don't renew, I lose any support of course and if I ever wanted to hire another person, I still have 3 licences unused I can apply at any time.

If in the first year though I hired 3 more people and used all 8 licences, then at the end of one year I don't renew, but 6 months later hire another 3 more people, I'd need to basically pay for 11 licences now in total?

Thanks!
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Re: Switchvox subscriptions - mandatory or just from Digium?

Postby hiltonmw » Tue Nov 26, 2013 9:54 am

leemoreau wrote:If in the first year though I hired 3 more people and used all 8 licences, then at the end of one year I don't renew, but 6 months later hire another 3 more people, I'd need to basically pay for 11 licences now in total?


Your first examples are correct, but this one is off slightly.

You'd need to purchase the 3 new subscriptions - to get you up to 11, but in order to purchase and use them, you'll also need to purchase a system re-activation key (for lack of a better term, base system license, if you will) and then renewals for the previous 8.

Does that make sense?

Basically, in order to ever add additional subscriptions, you need to have active maintenance and support on the box. And, in order to add more, you need to renew your existing licenses. So, really, it's cheapest/easiest just to keep the maintenance renewed and up to date as well as the subscriptions renewed at all times. IF you don't, you'll pay for it anyway on the 'back end' if/when you need to add additional users above and beyond what you're licensed for.
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