Rep Queue Status Position

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Rep Queue Status Position

Postby kerryann » Thu Jan 14, 2016 1:51 pm

Hi,
I wanted to know if there is a way that I can pull the position of my reps within a queue. Currently, we have the rule of "least recently call" ringing strategy in place, however, I need to determine which rep will get the next call. I think there may be some issues within our Switchvox and need to determine if it is working optimally.

System Information:
Digium Switchvox version 5.11.1
kerryann
Newsterisk
 
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Joined: Wed Oct 21, 2015 2:14 pm

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