Link callLogs to callQueueLogs with uniqueid

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Link callLogs to callQueueLogs with uniqueid

Postby clinkfield » Thu Feb 26, 2015 2:12 pm

There is a uniqueid field in the callQueueLogs.search result set. It seems to mostly be unique. If a call gets moved from queue to queue, I can follow the call through the callQueueLogs data with the uniqueid.

I can also manually go through the callLogs.search result set and find the same call. However the callLogs data does not contain the same uniqueid.

Is there any way to link the calls in the callLogs data to the calls in the callQueueLogs data? What am I missing?

Thanks,

Cary Linkfield

ps - I say it's "mostly" unique because I can find a very small number of cases where two different inbound calls seem to have the same uniqueid. Different callerId, etc. - but the same uniqueid.
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