Group Listen

[jlynn10001]

Hello, we're in the process of rolling out a Freepbx system using the Digium D50 phones. Is there
a Group Listen feature available on the phone? If not, would you know if one is planned for a future firmware release?

Thanks,
Jonathan

[malcolmd]

Howdy,

What do you mean by group listen?

Cheers

[jlynn10001]

It's a feature on some phone pbxs, that allows you to press the speaker button, or a different button, and it opens up the speaker, doesn't turn on the speakerphone mic, and still keeps the handset functioning.

It's used if you are on the phone, and you have some other people with you that want to hear the conversion, but you don't want it as a speakerphone call.

[malcolmd]

Howdy,

Thank you. Negative, that is not a feature that we provide at the phone level. It'd be simpler to dial in at the Asterisk level and perform a ChanSpy on the party to which you wanted to listen.

Because a phone can only be on one active call at a time though (excepting 3-way local conference calling), you couldn't have someone walk up and pick up a handset and listen in to a conversation that an agent was having over a headset. Rather, you'd do that remotely using ChanSpy from another device, to Spy on the target device's audio channel inside of Asterisk.

Cheers