FREE Call Center Software / Dialer?

[chrischarles2002]

Does anyone know of a FREE Call Center software package and / or inbound & outbound predictive dialer? I know of only Vicidial, but my staff finds it hard to use. Thanks in advance for the info!

[mikezyla]

Hello Chris, why don't you try out Voicent Communication's Call Center software? However, it is not "free" but you can certainly try it out to see if it serves your needs Let me know if you have any questions, either thru pm or forum reply.

Best,

Mike

[atulimatrix]

Hi Chris,

you may also wish to look at following -
1. http://goautodial.com/
2. http://www.vicidialnow.org/

Best Regards/Atul

[didacus5]

If you are looking for a multichannel inbound and automatic outbound call center software integrated with Asterisk, have a look at xcally here:
http://www.xcally.com

It seems powerful and simple to use.

[solo.fu]

for smaller call center, you can try astercc. http://astercc.org
it gives free pbx features. when you want to upgrade to call center, it provides 5 free agents. when using predictive dialer, it also provides 20 concurrent calls license. I think it's good to build a IVR broadcasting system, check http://wiki.astercc.com/doku.php?id=en: ... ivr_system

[kartikeysharma]

Hi Chris,

We are a Dialer-VoIP company doing hardware-software based predictive dialer along with VoIP and providing a free dialer with our VoIP Minutes.

If you want to outbound dial on predictive dialer for US / UK LL / Canada , you can bank on us a VoIP or Dialer Vendor @ 1 cent / Min with A grade quality routes or .54 INR / Min with a free predictive dialer solution for your call center or the BPO or even the retail traffic

Below mentioned are certain points which would help you take a decision

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Find me for more details,

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avyuktaindia on Skype and Gtalk
www.dialerindia.com
www.callcentervoipdialer.com

[keyser69]

Hi there,
so... nobody knows any open source, FREE call center software except vicidial or goautodial?

[david55]

I'm surprised even those exist. I don't tend to associate free software with such money oriented operations as call centres.

Also, where open source software exists, one doesn't expect a large number of alternatives, as it is much less effort to contribute to an existing package than to create ones own. They need to be very different to justify the latter.

[loway_ch]

Both QueueMetrics and WombatDialer have a free license for smaller operations, but are in general commercial products.
We believe that the price you pay is justified by the support and fixes / upgrades you get. You are not on your own. Given the kind of money that goes into running a call-center, this may be a wise idea.

[Foniva]

Take a look to the free edition of Foniva

http://foniva.com/products/contact-center-software-free-edition.html

[naymyowin]

Try elastix with call center module which is available free.
for agent , use soft phones which is free.

regards
NM

Hi there,
so... nobody knows any open source, FREE call center software except vicidial or goautodial?

[thirdlane]

Thirdlane offers Thirdlane Call Center for inbound call centers - outbound/blended support is coming soon.

Thirdlane Call Center is a commercial application but is cost effective and integrated with other Thirdlane products - Thirdlane Business PBX, Thirdlane Multi Tenant PBX and Thirdlane Elastic PBX. This allows Call Centers capture complete customer interaction, and also makes installation and upgrades much easier. Thirdlane Call Center can be used on-premises or as a hosted service.

As I posted earlier, we recently released Thirdlane FreeMetrics for CDR and Asterisk queue log analysis. FreeMetrics is based on Splunk, it is FREE and can be used with or without other Thirdlane products. If you don't know Splunk - check it out. Splunk is a very powerful application for any log file analysis and has a free version for limited (but quite large) amount of daily log data.

More information about Thirdlane Call Center http://www.thirdlane.com/products/thirdlane-call-center

[mjulienw]

I think you're looking for http://www.fenero.com.

Good luck

[alebes]

If you are looking for a multichannel inbound and automatic outbound call center software integrated with Asterisk, have a look at xcally here:
http://www.xcally.com

It seems powerful and simple to use.

xCALLY it's a great call center suite solution.
Here the brochure http://www.xcally.com/wp-content/uploads/brochure/xCALLY-Brochure.pdf
and the features list http://www.xcally.com/wp-content/uploads/2015/02/xCALLY-Features1.pdf

[eschurke]

You should check out VoiceNation and their OpenAnswer Solution
http://www.voicenation.com/openanswer

It was recently featured on Digium's quarterly webinar series which has an in depth discussion on the software and how it works with Asterisk.

Free Live Answering Software or Free Call Center Software