Can't make calls. New install.

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Can't make calls. New install.

Postby jrothwell1988 » Sat Dec 20, 2014 8:30 pm

Asterisk now version 13. New install. Phones are registered and have dial tone. The correct info is on the display. The icon near the top button lists the extension number with a phone icon with a X over it (attached). I can dial the number but then nothing happens until it times out and displays reorder. If I enter the number and hit dial nothing happens. The phones are cisco 7961.
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jrothwell1988
Newsterisk
 
Posts: 5
Joined: Sat Dec 20, 2014 7:52 pm

Re: Can't make calls. New install.

Postby david55 » Sun Dec 21, 2014 4:28 am

Although I am not familiar with the Cisco phones, I would imagine that the X means they are NOT registered, as that is about the only thing that the phone would be able to detect when idle.

In any case, without proper debugging output from Asterisk, I don't see how we are going to be able to diagnose this further.
david55
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Re: Can't make calls. New install.

Postby jrothwell1988 » Mon Dec 22, 2014 9:37 am

Thank you. You are correct, the phone is not registering. I have included the debugging below:

[2014-12-22 10:31:33] DEBUG[2142]: res_pjsip_endpoint_identifier_ip.c:128 ip_identify: No identify sections to match against
[2014-12-22 10:31:33] DEBUG[2142]: res_pjsip_endpoint_identifier_user.c:106 username_identify: Could not identify endpoint by username '4257'
[2014-12-22 10:31:33] DEBUG[2142]: res_pjsip_endpoint_identifier_anonymous.c:100 anonymous_identify: Retrieved anonymous endpoint 'anonymous'
[2014-12-22 10:31:33] WARNING[2142]: res_pjsip_registrar.c:630 registrar_on_rx_request: Endpoint 'anonymous' has no configured AORs
[2014-12-22 10:31:33] DEBUG[2432]: manager.c:5581 match_filter: Examining AMI event:
Event: FailedACL
Privilege: security,all
EventTV: 2014-12-22T10:31:33.346-0500
Severity: Error
Service: PJSIP
EventVersion: 1
AccountID: anonymous
SessionID: 001f9e24-f92b0003-3709fbc8-6de82a28@10.10.30.9
LocalAddress: IPV4/UDP/10.10.30.4/5060
RemoteAddress: IPV4/UDP/10.10.30.9/49154
ACLName: registrar_attempt_without_configured_aors
jrothwell1988
Newsterisk
 
Posts: 5
Joined: Sat Dec 20, 2014 7:52 pm

Re: Can't make calls. New install.

Postby jrothwell1988 » Mon Dec 22, 2014 10:16 am

Ok, I believe I fixes that issue and now I'm getting:

[2014-12-22 11:14:06] DEBUG[2223]: acl.c:946 ast_ouraddrfor: For destination '10.10.30.9', our source address is '10.10.30.4'.
[2014-12-22 11:14:06] DEBUG[2223]: chan_sip.c:3899 ast_sip_ouraddrfor: Setting AST_TRANSPORT_UDP with address 10.10.30.4:5060
[2014-12-22 11:14:06] DEBUG[2223]: chan_sip.c:8797 sip_alloc: Allocating new SIP dialog for 001f9e24-f92b0003-3709fbc8-6de82a28@10.10.30.9 - REGISTER (No RTP)
[2014-12-22 11:14:06] DEBUG[2223]: chan_sip.c:27884 handle_incoming: **** Received REGISTER (2) - Command in SIP REGISTER
[2014-12-22 11:14:06] DEBUG[2223]: chan_sip.c:3742 __sip_xmit: Trying to put 'SIP/2.0 401' onto UDP socket destined for 10.10.30.9:5060
[2014-12-22 11:14:06] DEBUG[2420]: manager.c:5581 match_filter: Examining AMI event:
Event: ChallengeSent
Privilege: security,all
EventTV: 2014-12-22T11:14:06.924-0500
Severity: Informational
Service: SIP
EventVersion: 1
AccountID: 4257
SessionID: 0x7f7a500019b8
LocalAddress: IPV4/UDP/10.10.30.4/5060
RemoteAddress: IPV4/UDP/10.10.30.9/5060
Challenge: 0df34cbf


[2014-12-22 11:14:06] DEBUG[2223]: chan_sip.c:27884 handle_incoming: **** Received REGISTER (2) - Command in SIP REGISTER
[2014-12-22 11:14:06] DEBUG[2223]: chan_sip.c:3742 __sip_xmit: Trying to put 'SIP/2.0 403' onto UDP socket destined for 10.10.30.9:5060
[2014-12-22 11:14:06] NOTICE[2223]: chan_sip.c:27741 handle_request_register: Registration from '<sip:4257@10.10.30.4>' failed for '10.10.30.9:49154' - Wrong password
[2014-12-22 11:14:06] DEBUG[2223]: chan_sip.c:28187 handle_request_do: SIP message could not be handled, bad request: 001f9e24-f92b0003-3709fbc8-6de82a28@10.10.30.9
[2014-12-22 11:14:06] DEBUG[2420]: manager.c:5581 match_filter: Examining AMI event:
Event: InvalidPassword
Privilege: security,all
EventTV: 2014-12-22T11:14:06.933-0500
Severity: Error
Service: SIP
EventVersion: 2
AccountID: 4257
SessionID: 0x7f7a500019b8
LocalAddress: IPV4/UDP/10.10.30.4/5060
RemoteAddress: IPV4/UDP/10.10.30.9/5060
Challenge: 0df34cbf
ReceivedChallenge: 0df34cbf
ReceivedHash: 519d42327f5ef324dfcc871d8f9ae97c
jrothwell1988
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