Call waiting for Queue Agents.

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Call waiting for Queue Agents.

Postby aziz9902 » Mon Sep 21, 2015 8:24 am

Hi All,

I have a question about the Queues.

I'm using Asterisk 11.13.0 , and I want to configure the following setup :

When there is an incoming call to the queue all agents should ring even those that are already in call, they should receive a second call.

Is this doable in any Asterisk version ?

Thanks in advance.
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Joined: Fri Jun 26, 2015 6:46 am

Re: Call waiting for Queue Agents.

Postby david55 » Mon Sep 21, 2015 12:05 pm

It's doable, if the agents are using appropriate devices. Just set ringinuse to yes and strategy to ringall.

Please note this is a discussion forum, not a support forum.
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