Support FAQ

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Support FAQ

Postby oustcat » Fri Dec 22, 2006 1:25 am

Support FAQ

Before requesting support, read Requesting Support and Troubleshooting

1. Digium provides this forum for users of open source Asterisk and AsteriskNOW (as made available for download on Asterisk.org and AsteriskNOW.org) to exchange ideas and to support each other. As open source software is provided without warranty, Asterisk and AsteriskNOW are community-supported only. Although you may find Digium employees active in this forum, you should not expect a reply to your forum post from Digium.

2. No support will be given for commercial versions of Asterisk as found on Digium.com with the exception of support provided for open source Asterisk with the purchase of Digium hardware.

3. Asterisk and AsteriskNOW are designed to be easily installed. Support is available for specific questions on installation, configuring and troubleshooting Asterisk.

4. The Support Forums are not to be used for questions regarding Apache, Linux, etc. These questions should be directed to the support site of the relevant software.

5. Members are asked to attempt to solve their issue themselves first, which includes reading the Digium Knowledge Base, online documentation, and searching the Asterisk Forum for the issue in question.

6. Bumping of a support question is permitted only after 24 hours have elapsed without a response. Members who abuse bumping will be warned.

7. Members should note that the Asterisk software and Asterisk Forums are maintained by the Asterisk Forum Teams with the Asterisk Developers being the major contributors of Asterisk, a time-consuming responsibility. Therefore, out of consideration, Members should not post demanding support requests. Members who disrespect the work of Team Members will be warned and/or banned.
oustcat
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