We are setting up a new Switchvox appliance and I have a question regarding incoming call routing. The way the powers who be want it setup is, a call comes in to a DID, it first gets routed to the users extension, if after 3-4 rings they do not pick up, the call is transferred to a secondary extension. If the call is not picked up for 3-4 rings at the secondary extension, the call needs to be transferred to yet another extension. If after 3-4 rings the call is not picked up at the third extension, the call should be forwarded directly to the original users voicemail.
The way I have this setup currently is by utilizing a Call Queue extension type, the Ringing Strategy is set to ring "In Order", I setup the Call Queue Members as permanent and added the necessary extensions to the list. In order to get it to go to the original extensions voicemail, I configured the setting for if the call passes through the ringing strategy 1 time without being answered, it gets transferred to the original extension being called which then rings several times according to that extensions call rules before it goes to VM.
Ideally what I would like to happen is, when the call is transferred back to the original extension, I don't want it to ring the extension, I want it to go directly to the users voicemail. I tried to setup a feature code extension and forward to the feature code + users extension, but since it isn't a valid extension number, it doesn't work.
Is there any way through a Call Queue extension I can get a call to be forwarded directly to a users VM box?